At our store, all products are custom-made to order according to each customer's specific request. This guarantees the exclusivity and quality of every item, but it also implies certain special conditions for returns and exchanges.
Conditions for Returns and Exchanges
Returns and exchanges only for quality issues: If the product has defects or problems related to its quality, you can request a return or an exchange.
No exchanges for color preferences: Due to custom manufacturing, we do not offer exchanges based on color preferences.
Timeframe to request returns or exchanges: You have a period of 48 hours from the receipt of the merchandise to report any issue.
How to Request an Exchange or Return
Contact us by email: Send your request to [email protected] describing the problem or defect of the product.
Communication via WhatsApp: For any additional questions or concerns, you can contact us through the WhatsApp link available on our website.
Recommendations to Facilitate the Process
Check the condition of the product as soon as you receive it.
Keep the original packaging until you confirm you are satisfied with your purchase.
Attach photos of the product in your email to speed up the evaluation of the problem.
Complying with these guidelines helps us provide you with better service and ensure a quick and effective solution. We are committed to the quality and satisfaction of our customers.
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